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Get the full benefit of being an agent at Silvercreek® Realty Group! Find our resources, learn to use our systems, contact our staff, utilize everything we have to offer. If you have a Silvercreek question, this is a great place to start.

AVOID FINES: Stay in compliance with IREC, our full legal name is: Silvercreek Realty Group

AGENT ORIENTATION

We have an Agent Orientation class once a month for agents new to Silvercreek.

Schedule: 2nd Friday of every month, 12:15-2:30pm

Hosted By: Aaron Edwards, on-boarding officer & agent liaison  |  George Pafundi, CIO & tech support

What does it cover? The first half of the class we will cover our office policies, support and offering, as well as the paperwork process for Silvercreek. The second half of the class is focused on technology and getting set up with our systems.

Watch Anywhere, Anytime: Watch the orientation class online anytime. It is in 2 parts under the “Education” tab

LOGIN & PASSWORDS

  • Agent Toolbox: silvercreektoolbox.net
    • Username: first letter of your first name and complete last name (ex: adoughty)
    • Password: last 6 of your SSN
    • What is the Toolbox? The answer to your Silvercreek questions! Education/event calendar, training videos, forms, statistics, marketing services, tech support, pocket listing requests, and links to everything else!
  • Printers Login: last 6 of your SSN
  • Agent Portal Document Management: silvercreekoffice.net
    • Username: first letter of your first name and complete last name (ex: adoughty)
    • Password: last 6 of your SSN
  • Tax Report: Silvercreekfrontoffice.net
    • Password: last 6 of your SSN
  • WIFI at corporate offices (Boise, Meridian, Eagle, Nampa, Idaho Falls)
    • Password: Silvercreek!
  • Office Computers Login:
    • Username: first letter of your first name and complete last name (ex: adoughty)
    • Password: last 6 of your SSN

SUBMITTING PAPERWORK & EARNEST MONEY

**All paperwork is submitted online via the Agent Portal at       SCOffice.net

Login is the same as your Toolbox login:

Username: first initial + full last name (ex. adoughty) OR if you have a common last name it is: first name + last name (ex. aarondoughty)

Password: Last 6 digits of SSN

BUYER OFFER & LISTING OFFER

  • Upload all paperwork immediately in the following manner, regardless of acceptance.
  • Go to scoffice.net and add a new buyer or listing.
    • Fill out as much info as you have on the “Property Contract Submission” page and submit.
    • Attach all docs you have to the “Property Information and Documents” section. You can return to this page at any time to update docs or property info.
  • Scan all the paperwork into a PDF format only – NO Faxes, NO JPGs
  • A Buyer Offer should contain the following
    • Copy of EM
    • Receipt of EM delivered to title
    • Purchase and Sale
    • Addenda/Counters
    • Buyer Rep (if applicable)
    • Agency Disclosure
    • Due Diligence
  • A Listing should contain the following:
    • Please submit all listing paperwork when taking a listing (including seller rep, due diligence, and seller signed property disclosure).
    • After an offer is made, add:
      • Purchase and Sale
      • Addenda/Counters

EARNEST MONEY

  • EM should be made payable to and delivered to title
  • Check the box “Buyer will deliver Earnest Money within ___3___ business days of acceptance”.
  • Check the box Earnest Money to be deposited in trust account “upon receipt”.
  • Check the box …shall be held by “closing agency”.
  • Title is required to do what the contract says.
  • Upload a copy of the EM and a receipt that title received it with the date to scoffice.net. Refer to the “EM Receipt” found under the “Documents” tab in the Toolbox or in Form Simplicity and Instanet.
  • Krista Deacon to be responsible broker.
  • Have questions? Earnest Money Procedures can be found under the “Documents” tab on the Toolbox.

PLEASE NOTE THE FOLLOWING:

  • Do not turn in any hard copies of paperwork – submit all paperwork via scoffice.net
  • If a document needs a correction, resubmit the entire document, not just the page with the correction (ex. If you need to correct a detail in the Purchase and Sale, resubmit the entire Purchase and Sale)
  • You must separate your docs and upload them to the appropriate boxes in the “Property Documents” section online. We cannot accept all docs as one package.

WATCH OUR TRAINING VIDEOS:

We have 5 training videos available, click the upper left corner to choose which video to watch:

Part 1: It’s That Simple, quick overview

Part 2: Creating a Property

Part 3: Uploading Documents

Part 4: Managing Properties

Part 5: RECAP – Document Portal Overview

[embedyt] https://www.youtube.com/embed?listType=playlist&list=PLNni-FQEJBZoEng7G8Ukxd9RUpSeSPQIX&v=lmbpWD8oR6w[/embedyt]

HELPING HANDS PROGRAM

The Helping Hands Program is one way Silvercreek Realty  Group & our agents give back to the community. Each year, we pick a different organization to support. In 2017, proceeds go toward the Booth Marian Pritchett Program. On the “Property Contract Submission” doc (the first page you fill out online when creating a new buyer or listing file), you can choose to donate a small amount of your commission check to help the Booth Marian Program. In the “Commission Special Instructions” box, write in: “Donate $___ to Helping Hands Program.” Thank you in advance for your generosity!

ABOUT BOOTH MARIAN PRITCHETT PROGRAM

The Booth Marian Pritchett Program is a school and support program for pregnant girls and teen mothers. It allows these girls to continue to receive an education and get their High School degree. The school and program offers support including prenatal and postnatal care, child care, independent living skills, a high school education and prep help for continued success after graduating whether planning to work or go to college, and leisure time activities.
How will your donations help? The money raised will go towards helping construct a multipurpose building that will house their unique school program for pregnant and parenting teens, a childcare center with preschool classrooms, and a Community Center with a playground and athletic fields.
How to donate: On our contract submission checklist (which you submit with every transaction) there is a “Helping Hands Donation” slot, where you can write in a donation amount to be taken out of your commission check. Every dollar helps, please give!
KTVB did a great article about the program & the need for a new school: CLICK HERE 

BILLING & TAX INFO

BILLING & ACCOUNTING

  • First month’s office fee and E&O (if applicable) will be prorated from the date you join
  • If you are returning to Silvercreek after less than 1 year inactive, there will be a $100 reactivation charge.
  • If you are a corporation or LLC please complete a W9 and email to Joyce
  • Billing inquiries: Joyce Doughty | (208) 377-0422 x3015 | Joyce@silvercreekrealty.net
  • Your fees will be billed monthly via auto pay – Request to be set up in the Silvercreek on-line payment system by going to  http://silvercreekrealty.net/online-payment-account-setup/ .

MONTHLY/YEARLY FEES

  • $50 monthly office fee
  • E&O Insurance – $208 billed annually in October
  • Color copies ($0.25) and extra prints (you receive 200 free B&W prints per month)
  • Keys/fobs – $10 deposit each – See Patsy at Meridian front desk
  • Signs, cards, etc

You have 3 options to pay your monthly/yearly fees:

  1. Auto-pay via credit card
  2. Drop off or mail a check to Silvercreek by the 15th of each month

PAYMENT SETUP (#1 – Auto pay via CC)

  • Your fees will be billed monthly via auto pay – Request to be set up in the Silvercreek on-line payment system by going to  http://silvercreekrealty.net/online-payment-account-setup/.
  • Auto pay applicable to:
    • $50 monthly office fee
    • E&O Insurance – $208 billed annually in September
    • Color copies ($0.25) and extra prints
    • Keys/fobs – $10 deposit each – See Patsy at Meridian front desk
    • Signs
  • Please note: Your online payment account will not have your bills displayed. Your bill is emailed to you monthly prior to your CC being charged.
  • REMINDER: Write down your account number and password so you have access it if you ever need to change your CC info.

TAX INFO

  • Review all commissions & expenses, Review 1099: www.silvercreekfrontoffice.net  – “Back Office” – “Agent Tax Report”
  • Update your contact info to ensure accurate 1099: UPDATE INFO
  • Tax/REO Info:
    • Silvercreek Realty Group LLC:  LC37844
      NAID#: SLVRCR3010
      EIN#:  263743010
      Broker:  Krista Lynn Deacon DB32944,  exp 9/30/2017

STAFF CONTACT INFO

Aaron Doughty –      Owner/Broker: 440-5511 aaronrdoughty@gmail.com

Krista Deacon –        Designated Broker: 860-1650  brokersilvercreek@gmail.com

Jan Nowak –             Managing Associate Broker: 939-0705   brokersilvercreek@gmail.com

Jan Nowak –             Newly Licensed Contract Broker: 939-0705  SilvercreekContractReview@gmail.com

Aaron Edwards –     Recruiting & Business Development: 921-2195 AaronEdwardsOnline@gmail.com

George Pafundi –     CIO/ Systems Engineer (Tech Support): 841-1561 George@SilvercreekRealty.net

Rayce Peterson –      Systems Administrator (Tech Support): 319-8801  AskSilvercreek@gmail.com

Cindy Watson –         MFiles Administrator: 377-0422 #3014 silvercreekfrontdesk@gmail.com

Alaine Blaser –          Office/ Trust Account Manager: 377-0422 #4040 silvercreekfrontdesk@gmail.com

Roger Doughty –       Owner/Photos: roger@silvercreekrealty.net

Joyce Doughty –        Commissions and Office Accounts: 377-0422 ext. 3015 joyce@silvercreekrealty.net

Alicia Reinhard –       Business Development & Training: 921-5854 aliciareinhard@gmail.com


IMLS: 976-4657 –     Lockboxes, MLS Dues, Instanet (FORMS), Cloud CMA, CLASSES!

IREC: 334-3285 –     Inactive/Active, License Renewal, Licensure, Education

IAR (Mary): 342-3585 –     Forms

BRR: 376-0363 –    Ethics, Education, Committees, Forms

Nampa Association: 467-9534

TRAINING & OFFICE MEETINGS

We have fantastic training you can take advantage of! Our calendar has the full schedule of:

  • Free and low-cost CE classes
  • Business Development classes
  • Workshops
  • Newly Licensed Agent Classes (Success Series)
  • Monthly Office Meetings – Topics vary every month! Topics sent out via email and updated on the Calendar when they are set:
    • 1st Tuesday at 9:00am: Office Sales meeting & updates at Hampton Inn, 875 S Allen St. (off Eagle Road exit near Silvercreek Meridian office)
    • 2nd Tuesday at 9:00am: Buffini TV Broadcast (learn from the master coach!) at Silvercreek Meridian
    • 3rd Tuesday at 9:00am (free breakfast starting at 8:40am): Agent Roundtable at Silvercreek Meridian
  • Socials & Fun Events

CLICK HERE FOR CALENDAR (access anytime- click on the “Calendar” tab)

FREE PROFESSIONAL HEADSHOT

Need new professional headshots? Contact: Roger Doughty | Roger@SilvercreekRealty.net

He will take your headshot for free on Tuesday mornings at the Meridian office. You must email & schedule an appointment with him beforehand!

Sample headshot:

FAX | FLOOR TIME | POCKET LISTINGS

FAX

Do you need a fax number?
We use e-fax, it allows you to send faxes online and receive faxes straight to your email inbox. Send and receive faxes anywhere you have an internet connection!

If you need an e-fax number, contact Rayce in our IT Department: asksilvercreek@gmail.com

Once you receive an e-fax number, you can send/receive faxes here:
silvercreekfax.net
username: first letter of first name and complete last name (ex: adoughty)
password: last 6 digits of SSN

To compose a fax:

Go to silvercreekfax.net and login.

In the upper right corner there is a “Compose Fax” button.

Fill in the fax number and recipient name on the left half of the page.

On the lower right side you’ll see an “Attachment” section. Attach the PDFs you want to send to that person. Note: the attachments must be in PDF form. 

Then hit “Send” in the upper left corner.


FLOOR TIME

We have floor time at our Meridian office for agents to utilize for lead generation. You reserve in 2 hour blocks and can use floor time up to twice per week.The earliest you can reserve time is 1 month in advance. MUST READ the “Floor Time Policies” doc below prior to utilizing floor time.

There is a computer and plenty of desk space at the floor time cubicle. Your priority is answering calls, but in between you can do your other work. Either use our computer or bring your own laptop.

You can schedule using the “Room Scheduling” button on the homepage of the Toolbox and selecting “Meridian – Floor Time Room 1”
or by CLICKING HERE

FLOOR TIME POLICIES


POCKET LISTINGS

Hover over the “Marketing” tab on the Toolbox, and select “Pocket Listing Marketing Request”

Fill in the information on the form and we will email your pocket listing to Silvercreek agents – luckily we have the largest network of agents in Idaho, so you can garner interest in a listing BEFORE it hits the MLS!

Remember that you must have permission to market the property. Make sure you read the “Pocket Listing Policy” on the request page prior to sending a pocket listing to ensure you meet the requirements.

SILVERCREEK LOGOS

Go to the Marketing tab. You’ll see a button “Silvercreek Logos (Zip file)” – click and the logos will download. They are in PNG format with a transparent background.

If you need JPGs of the logos, please email marketingsilvercreekrg@gmail.com

PROFIT SHARING

Have a friend at another brokerage or know someone joining the industry?

Interested in making $100 EVERY time they close a full fee transaction for the entire time you are both at Silvercreek Realty Group?

Take advantage of our profit sharing program and earn passive income! You can earn up to $2,000 per agent per year. There’s no cap on how many agents you can refer, however, we do have some guidelines to help the process. View the policy under the “Profit Sharing” tab of the toolbox.

You, our agent, knows the best agents in Idaho to work with because you’re the one out there working with them. We’d love to have them at our brokerage and we need your help to get to know them! You can refer agents under the “Profit Sharing” tab. Please read the policy before you start referring. Thank you!

MARKETING RESOURCES & SERVICES

**FIND LINKS TO THESE SERVICES UNDER “MARKETING” TAB**


TRANSACTION & MARKETING ASSISTANCE

Silvercreek Agent Services (www.silvercreekagentservices.com) offers:

  • Seller Rep Packages for Listing Agents
    • Compliance for Commission
    • MLS Entry/Maintenance & Marketing
    • Property Promotion
    • Flyers
    • Photo flip tours
    • Listing Launch
    • Contract to Close
  • Buyer Rep Packages for Selling Agents
    • Contract to Close
  • Real Estate Business Packets
    • Assistant Services
    • Database Design
    • Newsletter
    • Campaign Creation
    • Postcard Production
    • Client Appreciation/Housewarming/Team Parties
    • Email Blasts
    • Transaction Review

MARKET STATISTICS

Market Soldier is what we use for stats for any IMLS area or city. It includes up-to-date information about average DOM, sales prices for new construction or existing homes, etc. Customize the stats with your logo, photo, contact info. The perfect way to give customers and home owners information relative to them and where they live/want to live.


TOOLKIT CMA

This is a great service for doing listing presentations, CMAs, flyers, and more!

Cost: $8/month (ONLY charged for the months you use it. You will NOT be charged on months you don’t use it). You will be charged on your monthly Silvercreek office bill.

If you would like an account, contact Aaron Edwards: aaronedwardsonline@gmail.com. He will set up the account for you.

**If you had this service with your former brokerage, they need to cancel your membership before we can add you.**

www.toolkitcma.com

username: your email address

password: “password” (the word “password” without the quotes)


CLIENT APPRECIATION POSTCARDS

Show your clients you care! There is a new postcard designed each month. Every month the postcard is partnered with a different Treasure Valley company (coupons, BOGO, discounts, etc). You can pick and choose when to use this service – use it once, quarterly, monthly, etc.

Cost: $0.90 per postcard OR partner with a lender and only pay $0.45/postcard each!

You will need to copy your database into THIS EXCEL SHEET FORMAT for mailing purposes. You can then upload it online to your account.

Create an account online: www.silvercreekprint.com   **note: the new postcard design is displayed early in the month, once it is sent out the product category becomes empty – therefore, in the latter half of each month it shows “no products available”. Don’t fret, there will be another postcard available the following month!

Learn More: DETAILED POSTCARD INSTRUCTIONS

Please direct questions to:

Pat Quinn

(208) 870-5975

patquinnboise@gmail.com

200 N. Camelot Drive

Boise, ID 83704


BUSINESS CARDS

If you would like to use the Silvercreek Realty Group design for your business cards, you can order them online – there are several variations to choose from. The designs, quantites/pricing, and ordering are all available here: www.Silvercreek.BearPrinting.com


WEBSITES

  1. Personalized web page on the main Silvercreek website: Our pages are always a top hit if someone searches your name – take advantage of this free exposure! You can include your bio, contact info, photo, a link to your own business website (if you have one).  Set it up here: silvercreekrealty.net/agent-web-page-creation/
  2. Tour RE Websites: This local company offers Silvercreek agents a special rate of $30/month (normally $50/month) plus a $50 one-time setup fee for a website which includes the IDX feed and hosting for your own business website. Hinsel is the go to guy if you are interested in learning more or setting one up: hinsel@tourre.com  |  (208) 955-0550
  3. Point 2 Websites: Has 3 support level options. Choose the basic IDX website, or get a full CRM, lead management, and marketing system. It’s up to you! Learn more here: www.point2homes.com
  4. Placester Websites: Also offers multiple support levels. You can choose a website, CRM, marketing, and lead management package, or you can get a IDX website only. For full CRM options, go to: placester.com. For an IDX website only ($5/month) go to: placester.com/websites-for-realtor-benefits-program/pricing

AGENT LEADERSHIP COUNCIL

Our Agent Leadership Council advises on topics for our monthly meetings, helps plan our socials, and our charitable giveback.

This is our current ALC:

Agents

Molly Henrie mollyhenrie@gmail.com 941-2346

Seth Neal Seth@BoiseRealEstateGuy.com  515-2165
Darcelle Sander darcellesander@gmail.com 794-5196
Pam Grove pamgroverealtor@gmail.com 871-7678
Richard Braithwaite rbrat56@hotmail.com 919-7601
Rita Braithwaite ritabrat64@hotmail.com 484-2468
Kim Weissinger kim@finehomesofboise.com 407-9388
Jake Conklin jake@jakeconklin.com 866-7866
Linda Young lindayoungm@msn.com 724-5879
Patrick Drake Patrick.Boise@gmail.com 571-0140

Silvercreek Staff

Krista Deacon brokersilvecreek@gmail.com 860-1650
Aaron Doughty aaronrdoughty@gmail.com 440-5511

Alicia Reinhard aliciareinhard@gmail.com 921-5854 Interim President

NEWLY LICENSED AGENTS

Are you going through the Silvercreek  Newly Licensed Training Program?

Here are your resources:

TRAINING SITE

FACEBOOK PAGE

COFFEE & CONVERSATION