Get the full benefit of being an agent at Silvercreek® Realty Group! Find our resources, learn to use our systems, contact our staff, utilize everything we have to offer. If you have a Silvercreek question, this is a great place to start.

AVOID FINES: Stay in compliance with IREC, our full legal name is: Silvercreek Realty Group


We have an Agent Orientation class once a month for agents new to Silvercreek.

Schedule: 2nd Friday of every month, 12:15-2:30pm

Hosted By: Aaron Edwards, on-boarding officer & agent liaison  |  George Pafundi, CIO & tech support

What does it cover? The first half of the class we will cover our office policies, support and offering, as well as the paperwork process for Silvercreek. The second half of the class is focused on technology and getting set up with our systems.

Watch Anywhere, Anytime: Watch the orientation class online anytime. It is in 2 parts under the “Education” tab


  • Agent Toolbox:
    • Username: first letter of your first name and complete last name (ex: adoughty)
    • Password: last 6 of your SSN
    • What is the Toolbox? The answer to your Silvercreek questions! Education/event calendar, training videos, forms, statistics, marketing services, tech support, pocket listing requests, and links to everything else!
  • Printers Login: last 6 of your SSN
  • Agent Portal Document Management:
    • Username: first letter of your first name and complete last name (ex: adoughty)
    • Password: last 6 of your SSN
  • Tax Report:
    • Password: last 6 of your SSN
  • WIFI at corporate offices (Boise, Meridian, Eagle, Nampa, Idaho Falls)
    • Password: Silvercreek!
  • Office Computers Login:
    • Username: first letter of your first name and complete last name (ex: adoughty)
    • Password: last 6 of your SSN


**All paperwork is submitted online via the Agent Portal at

Login is the same as your Toolbox login:

Username: first initial + full last name (ex. adoughty) OR if you have a common last name it is: first name + last name (ex. aarondoughty)

Password: Last 6 digits of SSN


  • Upload all paperwork immediately in the following manner, regardless of acceptance.
  • Go to and add a new buyer or listing.
    • Fill out as much info as you have on the “Property Contract Submission” page and submit.
    • Attach all docs you have to the “Property Information and Documents” section. You can return to this page at any time to update docs or property info.
  • Scan all the paperwork into a PDF format only – NO Faxes, NO JPGs
  • A Buyer Offer should contain the following
    • Copy of EM
    • Receipt of EM delivered to title
    • Purchase and Sale
    • Addenda/Counters
    • Buyer Rep (if applicable)
    • Agency Disclosure
    • Due Diligence
  • A Listing should contain the following:
    • Please submit all listing paperwork when taking a listing (including seller rep, due diligence, and seller signed property disclosure).
    • After an offer is made, add:
      • Purchase and Sale
      • Addenda/Counters


  • EM should be made payable to and delivered to title
  • Check the box “Buyer will deliver Earnest Money within ___3___ business days of acceptance”.
  • Check the box Earnest Money to be deposited in trust account “upon receipt”.
  • Check the box …shall be held by “closing agency”.
  • Title is required to do what the contract says.
  • Upload a copy of the EM and a receipt that title received it with the date to Refer to the “EM Receipt” found under the “Documents” tab in the Toolbox or in Form Simplicity and Instanet.
  • Krista Deacon to be responsible broker.
  • Have questions? Earnest Money Procedures can be found under the “Documents” tab on the Toolbox.


  • Do not turn in any hard copies of paperwork – submit all paperwork via
  • If a document needs a correction, resubmit the entire document, not just the page with the correction (ex. If you need to correct a detail in the Purchase and Sale, resubmit the entire Purchase and Sale)
  • You must separate your docs and upload them to the appropriate boxes in the “Property Documents” section online. We cannot accept all docs as one package.


We have 5 training videos available, click the upper left corner to choose which video to watch:

Part 1: It’s That Simple, quick overview

Part 2: Creating a Property

Part 3: Uploading Documents

Part 4: Managing Properties

Part 5: RECAP – Document Portal Overview



The Helping Hands Program is one way Silvercreek Realty  Group & our agents give back to the community. Each year, we pick a different organization to support. In 2017, proceeds go toward the Booth Marian Pritchett Program. On the “Property Contract Submission” doc (the first page you fill out online when creating a new buyer or listing file), you can choose to donate a small amount of your commission check to help the Booth Marian Program. In the “Commission Special Instructions” box, write in: “Donate $___ to Helping Hands Program.” Thank you in advance for your generosity!


The Booth Marian Pritchett Program is a school and support program for pregnant girls and teen mothers. It allows these girls to continue to receive an education and get their High School degree. The school and program offers support including prenatal and postnatal care, child care, independent living skills, a high school education and prep help for continued success after graduating whether planning to work or go to college, and leisure time activities.
How will your donations help? The money raised will go towards helping construct a multipurpose building that will house their unique school program for pregnant and parenting teens, a childcare center with preschool classrooms, and a Community Center with a playground and athletic fields.
How to donate: On our contract submission checklist (which you submit with every transaction) there is a “Helping Hands Donation” slot, where you can write in a donation amount to be taken out of your commission check. Every dollar helps, please give!
KTVB did a great article about the program & the need for a new school: CLICK HERE 



  • First month’s office fee and E&O (if applicable) will be prorated from the date you join
  • If you are returning to Silvercreek after less than 1 year inactive, there will be a $100 reactivation charge.
  • If you are a corporation or LLC please complete a W9 and email to Joyce
  • Billing inquiries: Joyce Doughty | (208) 377-0422 x3015 |
  • Your fees will be billed monthly via auto pay – Request to be set up in the Silvercreek on-line payment system by going to .


  • $50 monthly office fee
  • E&O Insurance – $208 billed annually in October
  • Color copies ($0.25) and extra prints (you receive 200 free B&W prints per month)
  • Keys/fobs – $10 deposit each – See Patsy at Meridian front desk
  • Signs, cards, etc

You have 3 options to pay your monthly/yearly fees:

  1. Auto-pay via credit card
  2. Drop off or mail a check to Silvercreek by the 15th of each month

PAYMENT SETUP (#1 – Auto pay via CC)

  • Your fees will be billed monthly via auto pay – Request to be set up in the Silvercreek on-line payment system by going to
  • Auto pay applicable to:
    • $50 monthly office fee
    • E&O Insurance – $208 billed annually in September
    • Color copies ($0.25) and extra prints
    • Keys/fobs – $10 deposit each – See Patsy at Meridian front desk
    • Signs
  • Please note: Your online payment account will not have your bills displayed. Your bill is emailed to you monthly prior to your CC being charged.
  • REMINDER: Write down your account number and password so you have access it if you ever need to change your CC info.


  • Review all commissions & expenses, Review 1099:  – “Back Office” – “Agent Tax Report”
  • Update your contact info to ensure accurate 1099: UPDATE INFO
  • Tax/REO Info:
    • Silvercreek Realty Group LLC:  LC37844
      NAID#: SLVRCR3010
      EIN#:  263743010
      Broker:  Krista Lynn Deacon DB32944,  exp 9/30/2017


Aaron Doughty –      Owner/Broker: 440-5511

Krista Deacon –        Designated Broker: 860-1650

Jan Nowak –             Managing Associate Broker: 939-0705

Jan Nowak –             Newly Licensed Contract Broker: 939-0705

Aaron Edwards –     Recruiting & Business Development: 921-2195

George Pafundi –     CIO/ Systems Engineer (Tech Support): 841-1561

Rayce Peterson –      Systems Administrator (Tech Support): 319-8801

Cindy Watson –         MFiles Administrator: 377-0422 #3014

Alaine Blaser –          Office/ Trust Account Manager: 377-0422 #4040

Roger Doughty –       Owner/Photos:

Joyce Doughty –        Commissions and Office Accounts: 377-0422 ext. 3015

Alicia Reinhard –       Business Development & Training: 921-5854

IMLS: 976-4657 –     Lockboxes, MLS Dues, Instanet (FORMS), Cloud CMA, CLASSES!

IREC: 334-3285 –     Inactive/Active, License Renewal, Licensure, Education

IAR (Mary): 342-3585 –     Forms

BRR: 376-0363 –    Ethics, Education, Committees, Forms

Nampa Association: 467-9534


We have fantastic training you can take advantage of! Our calendar has the full schedule of:

  • Free and low-cost CE classes
  • Business Development classes
  • Workshops
  • Newly Licensed Agent Classes (Success Series)
  • Monthly Office Meetings – Topics vary every month! Topics sent out via email and updated on the Calendar when they are set:
    • 1st Tuesday at 9:00am: Office Sales meeting & updates at Hampton Inn, 875 S Allen St. (off Eagle Road exit near Silvercreek Meridian office)
    • 2nd Tuesday at 9:00am: Buffini TV Broadcast (learn from the master coach!) at Silvercreek Meridian
    • 3rd Tuesday at 9:00am (free breakfast starting at 8:40am): Agent Roundtable at Silvercreek Meridian
  • Socials & Fun Events

CLICK HERE FOR CALENDAR (access anytime- click on the “Calendar” tab)


Need new professional headshots? Contact: Roger Doughty |

He will take your headshot for free on Tuesday mornings at the Meridian office. You must email & schedule an appointment with him beforehand!

Sample headshot:



Do you need a fax number?
We use e-fax, it allows you to send faxes online and receive faxes straight to your email inbox. Send and receive faxes anywhere you have an internet connection!

If you need an e-fax number, contact Rayce in our IT Department:

Once you receive an e-fax number, you can send/receive faxes here:
username: first letter of first name and complete last name (ex: adoughty)
password: last 6 digits of SSN

To compose a fax:

Go to and login.

In the upper right corner there is a “Compose Fax” button.

Fill in the fax number and recipient name on the left half of the page.

On the lower right side you’ll see an “Attachment” section. Attach the PDFs you want to send to that person. Note: the attachments must be in PDF form. 

Then hit “Send” in the upper left corner.


We have floor time at our Meridian office for agents to utilize for lead generation. You reserve in 2 hour blocks and can use floor time up to twice per week.The earliest you can reserve time is 1 month in advance. MUST READ the “Floor Time Policies” doc below prior to utilizing floor time.

There is a computer and plenty of desk space at the floor time cubicle. Your priority is answering calls, but in between you can do your other work. Either use our computer or bring your own laptop.

You can schedule using the “Room Scheduling” button on the homepage of the Toolbox and selecting “Meridian – Floor Time Room 1”



Hover over the “Marketing” tab on the Toolbox, and select “Pocket Listing Marketing Request”

Fill in the information on the form and we will email your pocket listing to Silvercreek agents – luckily we have the largest network of agents in Idaho, so you can garner interest in a listing BEFORE it hits the MLS!

Remember that you must have permission to market the property. Make sure you read the “Pocket Listing Policy” on the request page prior to sending a pocket listing to ensure you meet the requirements.


Go to the Marketing tab. You’ll see a button “Silvercreek Logos (Zip file)” – click and the logos will download. They are in PNG format with a transparent background.

If you need JPGs of the logos, please email


Have a friend at another brokerage or know someone joining the industry?

Interested in making $100 EVERY time they close a full fee transaction for the entire time you are both at Silvercreek Realty Group?

Take advantage of our profit sharing program and earn passive income! You can earn up to $2,000 per agent per year. There’s no cap on how many agents you can refer, however, we do have some guidelines to help the process. View the policy under the “Profit Sharing” tab of the toolbox.

You, our agent, knows the best agents in Idaho to work with because you’re the one out there working with them. We’d love to have them at our brokerage and we need your help to get to know them! You can refer agents under the “Profit Sharing” tab. Please read the policy before you start referring. Thank you!




Silvercreek Agent Services ( offers:

  • Seller Rep Packages for Listing Agents
    • Compliance for Commission
    • MLS Entry/Maintenance & Marketing
    • Property Promotion
    • Flyers
    • Photo flip tours
    • Listing Launch
    • Contract to Close
  • Buyer Rep Packages for Selling Agents
    • Contract to Close
  • Real Estate Business Packets
    • Assistant Services
    • Database Design
    • Newsletter
    • Campaign Creation
    • Postcard Production
    • Client Appreciation/Housewarming/Team Parties
    • Email Blasts
    • Transaction Review


Market Soldier is what we use for stats for any IMLS area or city. It includes up-to-date information about average DOM, sales prices for new construction or existing homes, etc. Customize the stats with your logo, photo, contact info. The perfect way to give customers and home owners information relative to them and where they live/want to live.


This is a great service for doing listing presentations, CMAs, flyers, and more!

Cost: $8/month (ONLY charged for the months you use it. You will NOT be charged on months you don’t use it). You will be charged on your monthly Silvercreek office bill.

If you would like an account, contact Aaron Edwards: He will set up the account for you.

**If you had this service with your former brokerage, they need to cancel your membership before we can add you.**

username: your email address

password: “password” (the word “password” without the quotes)


Show your clients you care! There is a new postcard designed each month. Every month the postcard is partnered with a different Treasure Valley company (coupons, BOGO, discounts, etc). You can pick and choose when to use this service – use it once, quarterly, monthly, etc.

Cost: $0.90 per postcard OR partner with a lender and only pay $0.45/postcard each!

You will need to copy your database into THIS EXCEL SHEET FORMAT for mailing purposes. You can then upload it online to your account.

Create an account online:   **note: the new postcard design is displayed early in the month, once it is sent out the product category becomes empty – therefore, in the latter half of each month it shows “no products available”. Don’t fret, there will be another postcard available the following month!


Please direct questions to:

Pat Quinn

(208) 870-5975

200 N. Camelot Drive

Boise, ID 83704


If you would like to use the Silvercreek Realty Group design for your business cards, you can order them online – there are several variations to choose from. The designs, quantites/pricing, and ordering are all available here:


  1. Personalized web page on the main Silvercreek website: Our pages are always a top hit if someone searches your name – take advantage of this free exposure! You can include your bio, contact info, photo, a link to your own business website (if you have one).  Set it up here:
  2. Tour RE Websites: This local company offers Silvercreek agents a special rate of $30/month (normally $50/month) plus a $50 one-time setup fee for a website which includes the IDX feed and hosting for your own business website. Hinsel is the go to guy if you are interested in learning more or setting one up:  |  (208) 955-0550
  3. Point 2 Websites: Has 3 support level options. Choose the basic IDX website, or get a full CRM, lead management, and marketing system. It’s up to you! Learn more here:
  4. Placester Websites: Also offers multiple support levels. You can choose a website, CRM, marketing, and lead management package, or you can get a IDX website only. For full CRM options, go to: For an IDX website only ($5/month) go to:


Our Agent Leadership Council advises on topics for our monthly meetings, helps plan our socials, and our charitable giveback.

This is our current ALC:


Molly Henrie 941-2346

Seth Neal  515-2165
Darcelle Sander 794-5196
Pam Grove 871-7678
Richard Braithwaite 919-7601
Rita Braithwaite 484-2468
Kim Weissinger 407-9388
Jake Conklin 866-7866
Linda Young 724-5879
Patrick Drake 571-0140

Silvercreek Staff

Krista Deacon 860-1650
Aaron Doughty 440-5511

Alicia Reinhard 921-5854 Interim President


Are you going through the Silvercreek  Newly Licensed Training Program?

Here are your resources: