SILVERCREEK HOW TO

A quick reference for frequently asked questions and useful information.

WHO WE ARE

Silvercreek® Realty Group is a local, family-owned brokerage, founded in Meridian, Idaho in 2008 by the Doughty family (Roger, Joyce & Aaron). We are the #1 brokerage in Idaho and ranked in the top 100 nationally. Our brokerage operates with an “Agent-First” mentality. YOU are our customer. We provide classes, tools, support, and fair fees to support you in your success.


OUR MISSION

“Develop Idaho’s leading realty group using technology, support, training and value to our customer, the Silvercreek agent. Ensure the consistent application of these principles for the long term financial growth of our agents, and the sustained viability of our organization.”


CORE VALUES

Integrity in every decision • Experience through collective resources • Commitment to our customers


STANDARD OF EXCELLENCE

Silvercreek Realty Group is looking for REALTORS® who will uphold our core values and the excellence standard that our current agents and staff put forth. We ask our newly licensed agents to fully dive into our training program, educational opportunities, and resources to become high-level representatives of the real estate industry.

ADVERTISING GUIDELINES

Anytime you are advertising or marketing real estate or yourself as a real estate agent you must:

  • Use your full legal name. If you have a nickname or shortened name you go by, make sure to register that with IREC

  • Use the full brokerage name (Silvercreek Realty Group)
    • Just using “Silvercreek” is not permitted
    • You may use the full brokerage logo:

               


  • You may brand your business to any color pallet you choose

YOUR AGENT ACCOUNT & BILLING

You will have an Agent Account with the brokerage where we track charges for your monthly dues, printing, annual E&O, and any other charges.

Agent invoices are sent on or around the 2nd Wednesday of each month.


NEW AGENT CHARGES:

  • First months office dues
  • E&O (if applicable) – prorated from the date you join
  • If you are returning to Silvercreek after less than 1 year inactive, there will be a $100 reactivation charge

ONGOING CHARGES:

  • $50 monthly office dues
  • E&O Insurance – $235 billed annually in October

INCIDENTAL CHARGES:

  • Color copies $0.25 per page / additional b/w copies over 200 at $0.07 a pageKeys/fobs – $10 each
  • Signs – $20-$35 each
  • Notecards – $.25 each

PAYING YOUR ACCOUNT:

  • Our preference: Set up auto-pay via credit or debit card. Click the link to set up now
  • Drop off or mail a check to the Meridian office by the 15th of each month (1099 S. Wells St, Meridian ID 83642)
  • Drop off cash to the Meridian office
  • Seek approval to have charges come out of your commission checks (contact Accounting to set this up). Must have regular closings

YOUR SILVERCREEK AGENT COMMUNITY

You are part of the largest network of agents in the State of Idaho. Our combined knowledge, connections, and resources are limitless.


Connect with Silvercreek agents and leverage your community:

  • Silvercreek Agent Forum: This is a Facebook Group just for Silvercreek Agents. Here you can ask questions, share vendor recommendations, post your listings, and connect with your network. Our staff and Broker team are also active on the forum to share resources and answer questions.
  • In Person Classes & Events: Keep an eye on our calendar for in person classes and events. Connecting one on one is a great way to grow your network and learn new information

Follow us on Social Media:

  • Silvercreek Realty Group official page (Facebook and Instagram)
  • Silvercreek Insider – an inside look at what is happening at the brokerages with inspiration, recognition, giveaways, and more. (Facebook and Instagram)

ASSOCIATION & MLS CONTACT INFO

*most bold titles are hyperlinks to organization’s website


GENERAL LINKS:


TREASURE VALLEY


TWIN FALLS

TRAINING, CLASSES & EDUCATION

Supporting your education is a top priority for us. We offer quality training you can take advantage of at your convenience. These include free/low cost CE, marketing, business development, stats updates, and bi-monthly sales meetings.


CLASS LOCATIONS

Our classes take place live in our Meridian classroom. All classes (besides CE) live stream on Silvercreek TV and are recorded there for viewing after the fact.

CLICK HERE FOR CALENDAR (Access anytime by clicking on the “Calendar” tab in the Toolbox)


SALES MEETINGS

1st & 3rd Tuesday from 10am-11am MST

We share our most important announcements and best content at Sales Meeting. Plan to attend or watch via live stream as often as possible.


AGENT TRAINING

We have a 10 class series of agent training classes that take place each quarter. Topics include Prospeting, Working with Buyers, Working with Sellers, Managing Your Transaction, Instanet Tips, New Construction, Mortgage Loans 101, Mock Closing with Title Companies, Understanding Home Inspections, and more!


MARKETING CLASSES

With our full service marketing department you have access to the best marketing education to help you succeed. Our marketing series is offered twice a year and is available on demand at Silvercreek TV anytime.


CE

Take part is a great variety of live CE classes in our Meridian classroom. These are often offered at no cost! Each month we offer both years of Core and a variety of elective classes.


ONLINE CE

We have a partnership with The CE Shop: silvercreekrealty.theceshop.com

Check the home page for coupon codes!

GETTING PAID

There are two ways to receive your commission checks at Silvercreek:


It is our preference that you receive your commission checks at closing by the escrow/closing company. This means a faster paycheck for you!

We have a DA form in your SC Office transaction that you can fill out 2-5 days prior to closing. This will be reviewed and signed by our Broker team and sent to your Escrow Officer. Instructions on how to utilize this system can be found here. With this complete, you can receive payment from the closing company through any of their payment methods.

Please note: Your transaction file must be complete and compliant for your DA to be approved by the Broker team.


Closings and commission payments can also be processed traditionally through the brokerage. Upon closing, the settlement statements and commission check will be sent to Silvercreek. This will be processed by our accounting department. Once this is processed and your transaction file is complete and compliant, your check will be available.

PICKING UP YOUR COMMISSION CHECK:

Checks can be printed in Meridian, Nampa, Eagle, Twin Falls, Pocatello, and Idaho Falls. The printing location will be defaulted to your main area of practice. If your check needs to be mailed or printed elsewhere, please update “Commission Special Instructions” in your SC Office transaction.


BEING PAID TO A BUSINESS NAME (LLC OR CORPORATION)

Do you have a business name you would like your commission checks to be paid to? Please send a copy of your w-9 to joyce@silvercreekrealty.com. The most updated blank w-9 can be found on the IRS website or online by query search.

COMMISSION PLAN & FEES


MONTHLY FEE:

$50/month covers all your Silvercreek tools and resources


TRANSACTION FEE & CAP

Standard transaction fee is $495/transaction. This may vary if you are an agent who has closed less than 3 transactions in the industry / in Idaho.

Agents cap after 18 transactions / $8910 paid to the brokerage. After capping, agents pay $125/transaction until annual anniversary date resets.


REFERRALS

There is a 10% transaction fee for all referral payments received. This cost will not exceed $495 per referral.


SALES UNDER $66,000

If you close a property that has a sales price of less than $66,000, there is a 25% transaction fee. This fee is to be a minimum of $250 and will not exceed $495 per transaction. Agents have the option to bill the full $495 transaction fee to apply the transaction to their cap.


PERSONAL TRANSACTIONS

There are no exceptions to transaction fees for personal transactions.

BROKERAGE COMMUNICATION

We want to stay in touch with you and keep you updated with the important announcements, new services, and broker updates. We will communicate with you in the following ways:

  • Weekly “Silvercreek Connection” email: This comes out every Monday and is the most important source of information from the brokerage. You can expect announcements, broker communication and videos, Silvercreek exclusive listings and more. Please do not mark this email as spam or unsubscribe.

  • Silvercreek Agent Forum: A gathering place for our agents to ask questions, share listings, solve problems, and network. We will share important information here as well via posts and live videos.

  • Text Message: You may receive an occasional message from the brokerage. You can expect one the morning of each sales meeting (1st and 3rd Tuesday of the month). Please do not opt out of these messages.

CRM & WEBSITE OPTIONS

You are open to use any CRM or website options that best support your business. We offer two fantastic options at Silvercreek:


BOOMTOWN

Property search website + CRM

Basic version is offered for FREE for Silvercreek Agents (excluding CDA/Selkirk MLS). Features include:

Paid version opens additional options and features at $60/mo

Visit the “BoomTown” tab from the HOME Page of Toolbox to claim your FREE website and CRM


kvCORE

Property search website + CRM

Full version offered at $60/mo

Features Include:

  • Email Drip Campaigns
  • Integrations with other Services
  • Automated Marketing

Visit the “kvCORE” tab from the HOME Page of Toolbox to set up your account

E&O INSURANCE

We have a group E&O policy provided through CRES. This covers all agents at Silvercreek Realty Group. A copy of our policy can be found on the Toolbox under “Documents

EARNEST MONEY & RESPONSIBLE BROKER


RESPONSIBLE BROKER

Our designated Broker is Krista Deacon. She is also our Responsible Broker on transactions, when applicable.


EARNEST MONEY

It is preferred that earnest money is held by the closing company when at all possible. Once an Earnest Money check has been deposited at the closing company, a receipt will be required for the transaction file in SC Office. It should include a copy of the check or all pertinent check information (payable to, amount, date, check number, etc.).

It is best practice for your clients to deliver their own earnest money to the closing company as per contract terms.

FLOOR TIME

Floor time is an opportunity for agents to take property information calls or walk-ins from the public. This is a great opportunity for lead generation!


FLOOR TIME LOCATIONS

We have floor time at our Meridian (for all of Treasure Valley), Twin Falls, Pocatello, Idaho Falls, and CDA offices for agents to utilize for lead generation. Agents are permitted one 2-hour floor time block per week. Slots can be reserved up to one month in advance.


FLOOR TIME POLICIES

Please read and understand our FLOOR TIME POLICIES prior to scheduling your first shift.


TO SCHEDULE

  • MERIDIAN (covers floor time for full Treasure Valley): Schedule using the “Room Scheduling” button on the homepage of the Toolbox
  • TWIN FALLS: Schedule using the “Room Scheduling” button on the homepage of the Toolbox
  • POCATELLO: Schedule with Gail Bishard
  • IDAHO FALLS: Schedule with Tonya Shearer
  • CDA: Schedule using the “Room Scheduling” button on the homepage of the Toolbox

HEADSHOTS

Need a new professional headshot? We offer headshots one time per month at our Meridian office. Photos are taken by Roger Doughty at no cost to you.

Click the link to schedule: http://www.bit.ly/silvercreekheadshots

*Agent will receive 1 lightly edited headshot approx. 1 week following having the photos taken.

HUD OFFERS

HUD Homes are foreclosed on properties that were purchased using an FHA loan. To offer on HUD homes, follow the instructions on the listing. You can also learn more at www.hudhomestore.gov.


INFO FOR HUD OFFERS

This is used when submitting/writing HUD offers:

Silvercreek Realty Group LLC:  LC37844
NAID#: SLVRCR3010
EIN#:  26-3743010
Broker:  Krista Lynn Deacon DB32944,  Expiration: 9/30/2023

IREC LICENSEE REQUIREMENTS

Keeping your license in compliance is key.

 

IREC CONTACT INFO

(208) 334-3285 | IREC ACCOUNT LOGIN

 

IREC LICENSE EXPIRATION

Your license expires at 5:00pm MST on the last business day of your birth month. Check your expiration date and license status by logging in to your IREC Account at www.irec.idaho.gov


LICENSE RENEWAL

  • To renew your license you must complete your CE classes and login to the IREC website and pay $160. This must happen no later than 5:00 pm MST on the last business day of your birth month.
  • Helpful info:
    • You can renew up to 90 days prior to your license expiration date
    • You will receive reminders to renew from IREC and Silvercreek
    • The blue renewal letter you receive from IREC will show your CE credits for the renewal period. You can also view this in your IREC account online
    • All CE requirements must be met before renewing
    • If your CE isn’t complete by your expiration date, your license will be inactivated by IREC. You won’t be able to reactivate (or practice real estate / market real estate) until you have completed your CE and renewed your license

LICENSE EXPIRATION

  • If your license expires you must stop practicing all real estate activities and marketing and all of your business transfers to the broker until you renew.
  • If your license expires you pay a $25 late civil penalty fine when you renew.
  • After you expire you have one year to renew before your license terminates and you have to retake pre-license.

CE REQUIREMENTS – FIRST RENEWAL AS A NEW LICENSEE

You need:

  • Two Core Classes from two different years
  • A Post License Fundamental Class
  • A Post License Elective Class (there are 3 elective topics to choose from and must have “Post License” in the title)

CE REQUIREMENTS – ONGOING RENEWALS

You need:

  • Two Core Classes from two different years
  • Twelve electives of your choosing

OTHER RELATED REQUIREMENTS

  • Per NAR, you must take Ethics every 3 years
  • Per IMLS, you must take Rules & Regulations every 2 years

LOGINS, PASSWORDS, & WEBSITES


We use two main platforms – the Silvercreek Toolbox and SC Office:

SILVERCREEK TOOLBOX:

silvercreektoolbox.net

Quick access to marketing tools/templates, agent account, helpful documents, classes/educational opportunities, and more.

  • Username: first letter of your first name and complete last name (ex: adoughty)
  • Password: last 6 of your SSN

SC OFFICE:

scoffice.net

Transaction management portal to upload transaction documents for compliance review and completion.

  • Username: first letter of your first name and complete last name (ex: adoughty)
  • Password: last 6 of your SSN

OTHER HELPFUL ITEMS:

SILVERCREEK LOGOS

Click the “Silvercreek Logos Download” link below to download our full suite of Silvercreek and REALTOR® logos. This will download directly to your computer as a zip file. Right click on the zipped file and select “extract all” to fully open the folder.

Silvercreek Logos Download

OUR STAFF

Here to serve you


BROKER TEAM | TRANSACTION SUPPORT

Aaron Doughty | Owner/Broker | (208) 440-5511 | aaron@silvercreekrealty.com

Krista Deacon | Designated Broker | (208) 860-1650 | broker@silvercreekrealty.com | krista@silvercreekrealty.com

Kristin Scanlon| Managing Associate Broker | (208) 377-0422 ext 3029| broker@silvercreekrealty.com | kscanlon@silvercreekrealty.com


NEW LICENSEE TRAINING & SUPPORT

Amy McKinnon | Agent Development Director | (208) 230-2214 | contracts@silvercreekrealty.com

Randa Pond | New Agent Coordinator | (208) 949-1085 | randa@silvercreekrealty.com


AGENT SUPPORT

Kristin Cole | Operations Manager / Agent Experience Director | (208) 371-8848 | kristin@silvercreekrealty.com


MARKETING

Liz Comer | Marketing Director | (208) 377-0422 ext. 4036 | liz@silvercreekrealty.com


TECHNOLOGY

George Pafundi | CIO / Systems Engineer | (208) 841-1561 | george@silvercreekrealty.com

Rayce Peterson | Systems Administrator | (208) 319-8801 | rayce@silvercreekrealty.com

Daniel Cortez | IT Systems Technician | (208) 377-0422 ext 3045 | daniel@silvercreekrealty.com


RECRUITING / PROFIT SHARING

Kelsey Wartman | Recruiter (Treasure Valley, Twin Falls, North Idaho) | (208) 515-6400 | kelsey@silvercreekrealty.com

Randa Pond | New Licensee Recruiter (Treasure Valley & Twin Falls) | (208) 949-1085 | randa@silvercreekrealty.com

Jared Lords | Recruiter (Idaho Falls) | (208) 757-9354 | jaredlords7@gmail.com

Anthony Line | Recruiter (Pocatello) | (208) 241-0477 | anthony@silvercreekrealty.com


ACCOUNTING

Bette Huber | Accounting | (208) 377-0422 ext 4037 | accounting@SilvercreekRealty.com / bette@silvercreekrealty.com

Joyce Doughty | Accounting | (208) 377-0422 ext 3002 | accounting@SilvercreekRealty.com / joyce@silvercreekrealty.com

Janet Kulm | Accounting Assistant | (208) 377-0422 ext 3015 | accounting@SilvercreekRealty.com / janet@silvercreekrealty.com


COMPLIANCE / DOCUMENT REVIEW

Alaine Blaser | Office/Trust Account Manager | (208) 377-0422 ext. 4040 | alaine@silvercreekrealty.com

Reana Gardner | Front Desk (Meridian) / Compliance Team | (208) 377-0422 ext 3001 |reana@silvercreekrealty.com

Cindy Watson | Compliance Team | (208) 377-0422 ext 3014 | cindy@silvercreekrealty.com

Jennifer Warren | Compliance Team| (208) 377-0422 ext 3055 | jennifer@silvercreekrealty.com

Tenaya Bennett | Boise Front Desk + Compliance Team| (208) 377-0422 ext 3143| tenaya@silvercreekrealty.com

Patsy Kline | Nampa Front Desk + Compliance Team| (208) 377-0422 ext 3096| patsy@silvercreekrealty.com


IDAHO FALLS

Jared Lords | Regional Manager | (208) 757-9354 | jaredlords7@gmail.com

Tonya Shearer | Office Assistant | (208) 523-6111 | tonya@silvercreekrealty.com


POCATELLO

Anthony Line | Regional Manager | (208) 241-0477 | anthony@silvercreekrealty.com

Gail Bishard | Regional Manager | (208) 241-4245 | gail@silvercreekrealty.com


TWIN FALLS 

Contact Kristin Cole with questions or concerns (kristin@silvercreekrealty.com |208-371-8848)


COUER D’ALENE 

Contact Kristin Cole with questions or concerns (kristin@silvercreekrealty.com |208-371-8848)


MARKETING RESOURCES & SERVICES

We have a full-services marketing department at Silvercreek Realty Group. They have worked to create turn key marketing tools and templates to aid in your success.


TOOLS & TEMPLATES

Please visit the Marketing / Content Corner tab of the Toolbox to learn more and find access to these resources.


BRANDING & CUSTOM WORK

Our marketing team can also assists with branding, custom signs, landing pages, and more. Contact marketing@silvercreekrealty.com for more information.

MARKET PRO

Market Pro is our referral only brokerage which allows you to receive referral fee income without being a fully practicing REALTOR®


HOW IT WORKS:

As a referral only agent, you may not do any marketing but can refer clients and receive referral commissions.

You won’t pay:
  • $575.00 +/- REALTOR® dues
  • $90.00 +/- MLS Quarterly Dues
  • $50.00 Monthly Office Fees at the Brokerage
  • $15/mo Supra Dues


FEES

Market Pro has a $120/yr fee and when there is a 10% transaction fee on any referrals (not to exceed $450).


TO JOIN

  1. Complete the Market Pro Independent Contractor Agreement – email to Kristin@silvercreekrealty.com
  2. Purchase an individual E&O policy (CRES or RISC can help) – email to Kristin@silvercreekrealty.com
    • CRES: https://www.cresinsurance.com/product-finder-tool/mandatory-individual-real-estate-id/
    • RISC: https://www.risceo.com/
  3. Write a check to Silvercreek® Realty Group for $120 annual fee; Drop in mail: Attn: Bette – Accounting – Market Pro, 1099 S Wells St, Meridian, ID 83642
  4. Krista Deacon will move your license from Silvercreek Realty Group to Market Pro
  5. Proceed to cancel your memberships with the REALTOR® Associations, MLS, and Supra

PROCESSING A REFERRAL AS A MARKET PRO AGENT

  1. Click here to download the Market Pro Referral Agreement
  2. Complete the form & sign
  3. Send form for Broker signature: broker@silvercreekrealty.com (must send through an electronic signature program or come to the Meridian office for wet signature)
  4. Send signed form to the other agent and have them and their Broker sign
  5. Send completed form to accounting@silvercreekrealty.com (subject line: Market Pro)
  6. You may want to keep in touch with the agent for accountability as we will not seek out closings on referrals
  7. Once transaction closes and we receive the referral check, we will process and notify you of the payment


REMINDERS FOR MARKET PRO MEMBERS:

  • Per the Market Pro Independent Contractor Agreement, 10% of all commission/fees received will be collected, fee not to exceed $450
  • $120 annual membership fee
  • Maintain individual E&O policy, and license per IREC requirements
  • Association and MLS dues are not required
  • Submit COMPLETE Market Pro Referral Agreement Form with all relevant signatures to accounting@silvercreekrealty.com

OFFICE EXCLUSIVE LISTINGS


Do you have a Silvercreek Office Exclusive listing?

Here are some resources for the marketing of your listing:

  1. List in MLS as an office exclusive. Review and understand your MLS rules regarding office exclusive listings.
  2. Post / share in the Silvercreek Agent Forum
  3. Email marketing@silvercreekrealty.com to have the listing included in our weekly brokerage email

SILVERCREEK OFFICE LOCATIONS

We have 8 building locations throughout the state. As a Silvercreek agent, you have 24/7 access to these buildings.


MERIDIAN
1099 S. Wells St. Ste. 101, Meridian, ID 83642 | 208-377-0422

    • Main office / Majority of staff work out of this office
    • Front Desk Attendant: Reana Garner
    • Floor Time: Reserve on Toolbox (for all of Treasure Valley)
    • Conference Room: Located Upstairs / Reserve on Toolbox
    • Drop-In Agent Space: Yes
    • Unlocked during business hours. Access after hours with your key fob

BOISE
2419 W. State St, Boise, ID 83702 | 208-377-0422

    • Front Desk Attendant: Tenaya Bennett
    • Floor Time: No – all Treasure Valley floor time takes place in Meridian
    • Conference Room: 1 available / Reserve on Toolbox
    • Prospecting Call Office: Reserve on Toolbox
    • Drop-In Agent Space: Yes
    • Unlocked during business hours. Access after hours with your key fob

EAGLE
827 South Bridgeway Place, Eagle, ID 83616 | 208-571-7145

    • Front Desk: Attended by Hughes Group Employee
    • Floor Time: No – all Treasure Valley floor time takes place in Meridian
    • Conference Room: 1 available / Reserve on Toolbox
    • Drop-In Agent Space: Yes – 2 Cubicles
    • Unlocked during business hours. Access after hours with your key fob

NAMPA
1105 2nd St. S, Nampa, ID 83651 | 208-377-0422

    • Front Desk Attendant: Patsy Kline
    • Floor Time: No – all Treasure Valley floor time takes place in Meridian
    • Conference Room: 2 available / Reserve on Toolbox
    • Drop-In Agent Space: Yes
    • Unlocked during business hours. Access after hours with your key fob

TWIN FALLS
450 Falls Ave Ste 100, Twin Falls, ID 83301 | 208-377-0422

    • Floor Time: Reserve on Toolbox
    • Conference Room: 1 available / Reserve on Toolbox
    • Drop-In Agent Space: Yes – 2 Cubicles
    • Key access – contact Kristin Cole to get a key

POCATELLO
315 E Alameda Rd, Pocatello, ID 83201 | 208-234-9696

    • Regional Managers: Gail Bishard & Anthony Line
    • Floor Time: Schedule with Pocatello Office
    • Conference Room: Schedule with Pocatello Office
    • Drop-In Agent Space: Yes
    • Key access – contact Gail Bishard to get a key

IDAHO FALLS
2002 Jennie Lee Dr., Idaho Falls, ID 83404 | 208-523-6111

    • Regional Manager: Jared Lords
    • Front Desk Attendant: Tonya Shearer
    • Floor Time: Reserve at IF Front Desk
    • Conference Room: 1 available / Reserve on Toolbox
    • Drop-In Agent Space: Yes
    • Key access – contact Tonya Shearer to get a key

COUER D’ALENE / HAYDEN
9830 N Government Way, Ste #3, Hayden, ID 83835 | 208-377-0422

    • Floor Time: Reserve on Toolbox
    • Conference Room: 1 available / Reserve on Toolbox
    • Drop-In Agent Space: Yes
    • Door code access – contact Kristin Cole for the code

If you are working in another part of the state and need office access, contact Kristin Cole for information on Agent run offices that you may be able to connect with. 

Closing a personal property purchase or sale? Please plan for your standard transaction fee at closing as we do not have any exclusions for personal transactions.

POLICIES & PROCEDURES

Policies and Procedures can be found under the “Resources” section of the Toolbox Homepage.

Our policies and procedures manual is a living document and should be reviewed regularly by all agents.

PRINTERS

We have company printers at all of our main office locations (Meridian, Eagle, Boise, Nampa, Twin Falls, Idaho Falls, Pocatello, and CDA). As a Silvercreek agent, you have 24/7 access to use these printers. They can print, copy, and scan.


PRINTER LOGIN

To login to the printers, use the last 6 of your SSN


PRINTING COSTS

  • B/W: You receive up to 200 black/white prints or copies per month. Additional prints or copies are $.07/page
  • Color: Color prints and copies are $.25/page
  • Printing costs are billed on your monthly agent statement

PRINTER SETUP

If you have a personal device (PC or Mac) and need to set it up to print on Silvercreek printers, visit www.silvercreeksupport.com. You will find helpful videos and tutorials to set it up. You can also schedule with a member of our technology team to assist you.


OPEN TECH HOUR

Each Wednesday from 1pm-2:30pm at the Meridian office, our technology team is available to answer questions and assist in your technology needs. Drop in at your convenience.

PROFIT SHARING

Take advantage of our profit sharing program and earn passive income! When you refer an agent to Silvercreek Realty Group and they join, you receive $100 every time they have a closing paying the $450 transaction fee. This means you can earn up to $2,000 per agent per year. There’s no cap on how many agents you can refer, however, we do have some guidelines to help the process.

Silvercreek is always looking to grow with the very best agents. Who do you know that we need to know?

Click here to learn more and refer an agent!

REFERRAL AGREEMENTS


WHAT IS A REFERRAL AGREEMENT?

A real estate referral fee is a portion of a real estate commission that is paid to a real estate broker in exchange for referring a client. These fees are negotiable and are typically a percentage of the gross commission for a single side of a transaction.

REFERRAL FEES MUST BE IN WRITING

Best practice is to secure this referral fee arrangement in writing, mostly because Idaho Code 54-2054(8) states that after the fact referral fees are prohibited (one can’t solicit or request a referral fee afterwards). Oftentimes fee arrangements happen after the referral is made and that is acceptable as long as it’s memorialized in writing. A fee isn’t required to be paid if the agreement isn’t in writing, signed by both brokers.  Get those referral agreements in writing AND signed by all parties. 

REFERRAL INSTRUCTIONS & PROCESS (REFERRING A CLIENT):

  1. Complete referral form in Instanet or FormSimplicity
  2. Send to broker@silvercreekrealty.com and to yourself for digital signatures
  3. Send the form to the referred agent for signature. This agent should also obtain his/her Broker’s signature.
  4. Receive fully signed form from referred agent
  5. Create referral file in SC Office
  6. Await closing
  7. Once Silvercreek receives the referral check and locates file in SC Office, referral commission will be paid

REFERRAL INSTRUCTIONS & PROCESS (BEING REFERRED A CLIENT):

  1. Complete referral form in Instanet or FormSimplicity if the other agent has not
  2. Send to broker@silvercreekrealty.com and to yourself for digital signatures
  3. Send the form to the referred agent for signature. This agent should also obtain his/her Broker’s signature.
  4. Receive fully signed form from referred agent
  5. Add form to transaction file in SC Office
  6. Await closing
  7. Using DA System, the Title Company will pay the referring agent
  8. Getting paid by Silvercreek, we will place the referral check in your file for YOU TO MAIL to the referring agent. We want you to confirm the amount and ensure it is being mailed to the correct place.

MORE TIPS FOR REFERRALS:


REFERRAL FORM

A copy of the Silvercreek referral form can be found under Documents in the Toolbox. It can also be found in Instanet or FormSimplicity in the “Silvercreek Realty Group” folder of forms. Best practice is to complete the form in Instanet or FormSimplicity and sent for signatures digitally.

BROKER SIGNATURES

Need a broker signature on your referral agreement? Send the referral agreement to broker@silvercreekrealty.com through an electronic signing platform (Authentisign or FormSimplicity) for Krista’s signature and see below on how to set up the file in scoffice.net.

W-9 FORMS

If you need Silvercreek W-9 form, please obtain it under Documents in the Toolbox. Some brokerages will require this as part of the referral process. 

BROKERAGE FEES

The brokerage charges a 10% transaction fee on referrals, not to exceed $450. If you are working with a Silvercreek Agent on a referral, there will be no additional transaction fee beyond the standard $450 that will be paid by the agent closing the transaction.

REFERRALS WITHIN SILVERCREEK

With a statewide network of Agents at your fingertips, working with Silvercreek agents can be a great choice! Post in the Silvercreek Agent Forum if you are looking for an agent in another part of the state. Our agents also know great people in other states and locations. Working with a Silvercreek agent also means lower fees as we will only charge one transaction fee for the closing.

SC OFFICE INSTRUCTIONS

PAYING A REFERRAL

If you are PAYING a referral to someone, upload the fully signed referral agreement in your transaction file in scoffice.net and make a note in the ‘Commission Special Instructions’ to see referral agreement. This will be processed as a normal transaction once it closes.

RECEIVING A REFERRAL

If you are RECEIVING a referral from another brokerage set up a referral file with these instructions in scoffice.net:

  • Create a property by choosing either ‘New Buyer’ or ‘New Listing’.  Both work the same, don’t overthink it.
  • Transaction Type: choose ‘REFERRAL OR RENTAL’.
  • Fill out Agent Information
  • Property Address: in the ‘Number’ field enter ‘RFL – customer last name‘.  It would look like this: RFL – Smith.  You probably won’t know of the specific address, no need to fill out those fields.  Leave the state as ID, it’s a system default and has no bearing on the file.
  • Other Brokerage: in the ‘Other Brokerage Name’ field add the brokerage name, city, and state    EX: Keller Williams – Jacksonville, FL
  • NOTE: Accounting will process the payment upon receipt.  10% transaction fee applies, not to exceed $450.

YARD SIGNS & LOCKBOXES


YARD SIGNS

Silvercreek® signs are available for purchase at our Meridian, Pocatello, Idaho Falls, North Idaho and Twin Falls front desk M-F 9am-5pm.

  • Panel Only – $30
  • Panel w/ Frame – $50

Looking for custom yard signs? Contact our marketing department at marketing@silvercreekrealty.com

Sign riders can be purchased from a local sign shop or your local association.


LOCKBOXES

Accessing lockboxes varies by MLS:

  • Intermountain MLS (Treasure Valley/Twin Falls): Purchase directly at IMLS
  • GIFAR (Idaho Falls): Check out at the Silvercreek Idaho Falls office
  • GPAR (Pocatello): Check out at the Silvercreek Pocatello office
  • COUER D’ALENE: Obtain from local MLS (Couer d’Alene or Selkirk)
  • MCCALL: Obtain from local MLS (Mountain Central)

Lockboxes can also be purchased from other agents – post in the forum to find people selling. Keep in mind that each MLS has specific programming for lockboxes in their MLS. As such, it is challenging to purchase a lockbox from an agent from another MLS.

SUBMITTING TRANSACTION PAPERWORK

Per IREC law & company policy, all agents are required to submit all transaction documents no later than end of the next business day.

SC OFFICE

Login: first initial + full last name (ex. adoughty) OR for common names: full first + last name (ex. aarondoughty)

Password: last 6 digits of SSN

Documents are submitted online at www.scoffice.net once signatures are present

  • Do not turn in any hard copies of paperwork
  • Only turn in paperwork once (no need to email docs, only upload to the website)
  • Scan all the paperwork into a PDF format only – NO Faxes, NO JPGs
  • You must separate your docs and upload them to the appropriate box in the “Property Documents” section. We cannot accept all docs as one package.
  • If a document needs a correction, resubmit the entire document, not just the page with the correction.

UPLOAD INSTRUCTIONS

Upload all paperwork immediately to the office in the following manner:

  • Click the type of file, new buyer or new listing, to be created
    • Buyer File (Pre-Offer): Use the Buyer Docs (Pre-Offer) option under New Buyer for turning in any buyer documents prior to an offer being written. Once an offer has been written, regardless of acceptance, you can add the purchase and sale agreement and any disclosures.
    • Buyer File (Active Offer): Use the Buyer options and select the appropriate property type
    • Listing File: Once you take a listing, regardless of whether or not you have an offer.
  • Fill out as much information as you have on the “Property Contract Submission” page and submit.
  • Upload all documents to the Property Information Page in the Documents section. You can return to this page at any time to update documents or property information.

COMPLIANCE REVIEW

Once documents are uploaded, our compliance team will review each document for completion and IREC compliance. If there are any concerns, they will flag the document and you will receive and email with the requests. You can use the “comment” feature within the transaction or on a certain document to reply back to a member of the compliance team. Please note: commission checks will not be paid out until your file is complete / compliant.

**Please see video library at www.silvercreektv.com for detailed video training of SCOffice.net**

TEAMS AT SILVERCREEK

We have many dynamic teams at Silvercreek that can help you reach your goals. Teams offer collaboration, community, mentorship, training, and potentially even leads. To learn more about our teams, visit the “Teams” page on the Toolbox.


CREATING A TEAM

Do you have the desire, drive and dedication to start your own team? We can help! Contact Kristin Cole at kristin@silvercreekrealty.com or 208-371-8848 to start the process. You can also see helpful team information including a “Creating a Team” worksheet and our brokerage team agreement on the “Documents” tab of the Toolbox.

UPDATE YOUR CONTACT INFO

Keeping your contact info updated with the brokerage means you will receive the most update information you need.


HOW TO UPDATE:

To update any of your contact information, log into the http://SCOffice.net site and click “update your information:

Once logged in, look at the upper right of the page and you will see the “UPDATE YOUR INFORMATION” link.

1099 TAX INFORMATION & YTD REPORTS


1099 TAX INFO

  • We will provide you with a 1099 for each year that we process commissions on your behalf. Please note: if you get paid directly from a team, they will issue your 1099
  • Silvercreek 1099s can be viewed, downloaded and printed at www.silvercreekfrontoffice.net
    • Review all commissions & expenses, Review 1099: www.silvercreekfrontoffice.net  – “Back Office” – “Agent Tax Report” –> Choose your date range –> Click “Create Report”
  • Please update your contact information to ensure accuracy on your 1099: UPDATE INFO
  • To download your 1099:
    • Log into the https://SilvercreekFrontOffice.net
      • Lookup your last name, select it, then put your password in (the last 6 of your SSN)
    • Hover over the “Back Office” tab and select “Agent 1099 / T4a Slip”
    • Select the tax type and tax year you are needing (upper right hand side of the page)
    • Click “Generate Tax Slip” (large blue button on the left hand side of the page
    • You can now print the form

YTD REPORTS

Creating a Year to Date (YTD) report is simple in our systems.  Our report does not separate listings and selling side but it shows all your income paid from Silvercreek Realty Group.  The report will also show all your expenses to Silvercreek during the time period selected.

  • Log into the https://SilvercreekFrontOffice.net
    • Lookup your last name, select it, then put your password in (the last 6 of your SSN)
  • Hover over the “Back Office” tab and select “Agent Tax Report”
  • Select the date range you want (on the right hand side of the page) then click the “CREATE REPORT” button
  • You can now export or print the report (upper right hand side of the page)