IT & Support Tickets
SCHEDULE SUPPORT
Printer Setup
20 Min Remote Support
20 Min In-Person Support
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Idaho REALTORS® Tech Helpline
SUBMIT A SUPPORT TICKET*
*Please understand that while we will do our best to help you on the Silvercreek® office computers, as well as your personal machines, we are not the best resource for the MLS, web-based forms (Paragon, etc…), Realtor® Associations, and numerous marketing websites. Those sites are created and maintained by outside services. Please contact the organizations that provide those services for their support.
*It may take up to 1 business day to get a response.
TECH GUIDANCE
Silvercreek® Realty Group gives no warranty and accepts no responsibility or liability for the accuracy, or the completeness of the information and materials contained in this website.
Computer Specs Guide
CPU (Processor): Intel i5 or Better. i5, i7, or i9. I am less versed in the current lineup of AMD Processors and currently do not have a specific recommend for them. I will be researching this soon.
Age: No more than 2 years old. A lot of “New” Machines are 2–3-year-old technology. The dead giveaway is what “Generation” of CPU the computer you are looking at has.
Memory (RAM):8GB or More. The more Memory/RAM you have, the more you can have open at one time.
Storage Drive: You can choose whatever size of storage drive you need, but you specifically want to get an SSD (Solid State Drive). These drives are approximately 15x to 20x faster than HDDs (Hard Disk Drives).
Final Note: RESEARCH BEFORE YOU BUY! Read and Watch Reviews.
Malware Protection Guide
Malware can come in many different forms. Typically, it reveals itself through your internet browser. Malware can exist as websites, browser extensions, default homepages, or installed applications.
The program that we recommend to deal with this is called “Malwarebytes”. They have a free version that just does manual Malware scans, or you can pay for the full version that does automatic scans and Ransomware protection.
The paid version is very inexpensive.
Malwarebytes Cybersecurity for Home and Business
Virus Protection Guide
We suggest doing the following things on your computer to stay out of harms way. These suggestions apply to both MacOS and Windows.
Keep your internet browser up-to-date.
Keep your computers operating system up-to-date
Don’t install programs if you don’t know what they are and where they came from.
Be Cautious about emailed links that ask you to sign into an online service (Gmail, Facebook, Dropbox, etc…).
Do not give anyone access to your computer unless you know exactly who they are.
No Responsibility Disclosure
All the information provided on this website is provided on an “as is” and “as available” basis and you agree that you use such information entirely at your own risk.
Silvercreek® Realty Group gives no warranty and accepts no responsibility or liability for the accuracy, or the completeness of the information and materials contained in this website. Under no circumstances will Silvercreek® Realty Group be held responsible or liable in any way for any claims, damages, losses, expenses, costs or liabilities whatsoever (including, without limitation, any direct or indirect damages for loss of profits, business interruption or loss of information) resulting or arising directly or indirectly from your use of or inability to use this website or any websites linked to it, or from your reliance on the information and material on this website, even if Silvercreek® Realty Group has been advised of the possibility of such damages in advance. This website also contains links to other internet sites. Such links are provided as an information service for the users of this website. As Silvercreek® Realty Group has no control over third party sites, the user hereby acknowledges and agrees that Silvercreek® Realty Group is not held responsible or liable for any content or material on such sites. In providing such links, Silvercreek® Realty Group does not in any way, expressly or implicitly, endorse the linked sites or resources or the respective contents thereof. The user further acknowledges and agrees that Silvercreek® Realty Group shall not be responsible or liable, whether directly or indirectly, for any damages or loss caused or sustained by the user, in connection with any use or reliance on information or material obtained from third party sites.
